How Rakuten Mobile Cisco Cx Plan To Disrupt Mobile Services
Rakuten Mobile created a new type of mobile service that didn’t exist prior to the partnership, which is still going strong today. For those not familiar with Cisco CX, it is the services team at Cisco. It’s branded “CX” because the services are designed around customer outcomes versus traditional infrastructure services, which are more technology-centric. In 2018, Rakuten Mobile called on Cisco CX to play a program management role in its network buildout....