Also: 8 cool ways to use LiDAR on your iPhone and iPad “With Shop with a Specialist over Video, our team members are excited to connect with customers and provide exceptional service as they learn about which iPhone best suits them,” said Karen Rasmussen, Apple’s head of Retail Online, in a Tuesday press release. Given how many models of the iPhone Apple currently sells on its website – and there are now more colors than ever – the new consultant service should benefit customers experiencing buying confusion and can’t travel to a local Apple store. If you’re interested in using Shop with a Specialist over Video, here’s how it works.
How to use Shop with a Specialist over Video
What can the specialist help me with?
According to Apple, specialists will be able to walk you through the differences between iPhone models, carrier deals and connectivity, how to switch data across devices, and payment options like financing. To find the service, you’ll want to hover over “iPhone” on the top navigation bar and click on “Shop iPhone.” Also: Is your iPhone charging slower? Turn off this default power setting now You’re in the right place if you see a carousel of different iPhone models and relevant services below it. Also: Buying an iPhone? These models are my top picks Starting the session will prompt your browser to allow the website to access your microphone. This will be followed by an “A Specialist will be with you shortly” screen. Simply wait until you’re at the front of the queue or click “End call” to leave.
What if I lose connection during a session?
If you lose connection or accidentally click out of a video session, you’ll have to start a new session and rejoin the queue.
Why can’t I start a session?
There are two reasons for a session not to start: You’re using the service after business hours (7 a.m to 7 p.m PT) or there’s a high call volume and specialists are helping customers ahead of you. In both cases, your best bet is to wait.
