The Best Houston Internet Providers: Summed Up
Coverage. There’s a fair chance you won’t have many options when choosing an internet provider. The Institute for Local Self-Reliance reported that about 39% of Americans have access to only one broadband internet provider. We generally favored providers with a wider range of coverage and a chance of serving you. For Houston in particular, we looked at the providers that covered the largest percentage of the city.Value. We researched each provider’s offerings and the value they offer consumers. This includes the range of speeds, additional package perks, contract lengths, and data caps. The best internet provider will come with reliable speeds, fair prices, generous data caps, and clear contracts.Customer Satisfaction. Internet providers are some of the most notorious services for having poor customer care. We used customer satisfaction ratings from the American Customer Satisfaction Index (ACSI) and J.D. Power to gauge each company’s reputation. Higher scoring companies were favored for their proven ability to satisfy customers in metrics like reliability, billing, communication, and value. While most providers didn’t exactly score highly, we looked to see which providers were above the industry average.
You can read more about the search in our full methodology page.
