Here’s a breakdown of our top picks of the best internet service provider in Austin, TX:
How we found the best internet provider in Austin
Everyone rates internet providers differently, but we know from experience what customers look for in their service provider. Still, Google adds plenty of value to its high-speed internet plan. The service doesn’t have any data caps or throttling, and it even comes with 1TB of free cloud storage. The service even provides unlimited data to rural areas. There also aren’t any contracts required, so you won’t be locked in for 12 months (or longer) by signing up and can cancel at any time if you’re unhappy. Features:
Price: $70/mo.Speed and data: 1000MbpsPlans/ packages: Internet onlyContract options: No contracts
AT&T internet connection is also celebrated for its dedication to customer service. The provider was awarded the top spot in the 2019 U.S. Internet Service Provider Satisfaction Study from J.D. Power and received perfect five-star ratings in all areas of the study. The American Customer Satisfaction Index (ACSI) also gives AT&T extremely positive ratings, ranking the provider 2nd in the United States. Features:
Price: $35/mo all speeds up to 300MbpsSpeed and Data: 300Mbps, 500Mbps, or 1000MbpsPlans/Packages: Internet only, internet + TV, internet + TV + landlineContract Options: 12 months
In the J.D. Power U.S. Internet Service Provider Satisfaction Study, Spectrum scored well, coming in third behind AT&T and Comcast in the Southern United States. Among the areas that Spectrum scored well in performance, reliability, and customer service. Features:
Price: $49.99/mo., $69.99/mo., or $109.99/mo.Speed and data: 200Mbps, 400Mbps, or 940MbpsPlans/ packages: Internet only, internet + TV, internet + TV + landlineContract options: 12 months
One interesting feature of CenturyLink internet access is its Price for Life program. This offer protects your price as long as you retain service with the provider. Many competitors will increase prices after each 12-month contract, slowly increasing your monthly bill over time, which adds to your expenses. Features:
Price: $49 mo. (all speeds up to 100Mbps) or $65/mo.Speed and data: 10Mbps, 20Mbps, 40Mbps, 100Mbps, or 940MbpsPlans/Packages: Internet onlyContract Options: No contracts
Here are the key features we analyzed in our assessment:
Coverage. Many internet providers in Austin only have internet coverage for a small percentage of neighborhoods. Not only does this make it frustrating to find service in your coverage area and avoid using hotspots, but it also causes problems if you move and want to transfer service. All the providers we chose offer service in most of the Austin metropolitan area.Value. When comparing providers, we looked at the overall speed and reliability of the service compared to price. We’re confident that these providers will give you the most for your money in the Austin area.Customer Satisfaction. It’s no secret that internet providers tend to score poorly in customer satisfaction ratings. We looked at ratings from the American Customer Satisfaction Index (ACSI) and J.D. Power to find providers that scored better than industry averages.
