Southwest Airlines Just Insulted Unhappy Customers In A Truly Spectacular Way
Well, except for those pesky FAA computers going down for a few hours, which stopped Southwest from flying any domestic planes at all. But at least this wasn’t Southwest’s fault. Unlike, for example, the spectacular Christmas meltdown that stranded hundreds of thousands of passengers all over America. Fail, then sale Southwest was slow to utter even the slightest mea culpa. The airline blamed the weather before it even admitted its own software-buying decisions might have something to do with the mess....